If you suspect that you have received an incorrect item then please contact our Customer Care team before returning any items within seven days of receiving your order, we will advise you on how to proceed further.

You can reach out to us via our help desk at help@ego.co.uk or via private message on Instagram, Facebook or Twitter.

Please do not forget to send the following to avoid any delayed resolution to your query:

-Order number

-The Product name ordered.

-The product name received

- Picture of the incorrect item and a picture of the tags.

We will advise you on how to proceed further to avoid any inconvenience.

Note: If you return the wrong item without first contacting us, we will have to dispose of it because we were unaware that you received the item in this condition, and no refund will be issued for such returns.

Please do not use any incorrect items after finding the fault as we will be unable to provide a refund or exchange.